How may we help you?

Although our online purchases are completely secure, you may want to phone in your order.  To order by phone, call toll free 1-877-677-0567 Monday through Friday between 8:00 AM and 5:00 PM Central Standard Time.

 

Your privacy is very important to us.  HawkExpress.com will never share or sell your personal information to anyone.  Also, we will not email you solicitations unless you request that we do so.

 

Shopping with HawkExpress.com is 100% secure.  Your credit card information is submitted using a secure connection encrypted with SSL technology.  Our database is also secured and only authorized personnel can view your credit card information.  Also, your information is only transmitted across our secure network, which greatly reduces the chances of successful snooping. 

  

15-Day Return
All our is backed first by the manufacturer warranty.  HawkExpress.com offers a limited 15-day return for all NEW, Unused product. Product must be in original condition, including the original box, packing material, contents accessories and manuals. There are a few product that will not fall under this 15-day Return guideline.  Please see EXCEPTION product below. 

You will receive a credit for your purchase only if it meets the creteria below:

• Product must be in NEW, resaleable condition
• Must be in the original factory packaging/box
• All returned merchandise must have a Return Authorization Number (Return Request Form)
• Please include your original packing slip or invoice number, so that we can process your return faster
• A missing item or damaged product fee will be charged for any product missing the original box, packing material, contents, accessories and/or manuals (i.e., any product not in "like new" condition)
• Customer is responsible for shipping product back to our warehouse and for the shipping cost back to us

Exceptions
The following items are not returnable:

• Non Resellable/Open Box merchandise is not returnable
• Labor and/or installation services
• Intems that are abused
• Open computer software, movies, music and video games
• Toner/Printer cartridges
• Any merchandise missing the original Universal Product Code (UPC) cannot be returned. If defective or damaged, please see specific details below.
• Refurbished items of any kind are non-returnable, and must go directly back to the manufacturer.

Cancellation fo Special Orders

Cancellations, suspensions, and changes to special orders are subject to cancellation fees plus any shipping charges incurred to us. 

Restocking Fee
A 20% restocking fee will be charged on all products returned after the 15-day return period.

Missing Item / Damaged Product Fee
The missing item/damaged product fee will vary and is based on the cost of missing or damaged item.

Defective Merchandise
All products you buy from HawkExpress.com are backed by the manufacture's warranty. Make sure you complete and return to the manufacturer the warranty registration card provided with your product. Warranty is provided by U.S. and International manufacturers directly and not by us. NOTE: Physical damage will void all manufacturer warranty.

Damaged In Transit Items
You MUST report damaged goods to us within 3 business days of receiving the damaaged delivery. If you receive a damaged product, please call our customer service so we can begin the calim process with the logistic provider.

Ebay Auction by HawkExpress.com
Because of the competitive nature of auctions, all sales completed through an online auction are final.

Motorola 2 Watt GSM Phones
These are not able to be returned for credit.  If you need service or assistance with your new phone visit Motorola’s website for online assistance.

 

All new product is subject to a minimum one-year warranty set forth by U.S. and International manufacturers.  Use the Return Request Form to receive a return authorization number.  If the product is still under manufacturer warranty, you will receive an authorization number via email.  Return the product to us with a copy of your invoice.  Upon return authorization, you will be sent an email containing your authorization number and detailed instructions on returning the product.

   

All shipments are subject to product availability.  We usually ship orders via UPS within 24 hours if order by 2 PM Central Time, weekdays, Monday through Friday.  We will notify you via email when your order has been shipped.  Occasionally a product is not available for immediate shipping.  In this case, we will notify you by email, or by phone if you provide a contact number during checkout.  Sorry, we can only ship in the continental United States, that includes Alaska and Hawaii.  

 

APO/FPO Boxes

To allow HawkExpress.com to ship to your APO/FPO you first have to sign up for an account with APO Box. They issue you a U.S. address which will allow HawkExpress.com to send your order to them to ship via the U.S. Postal Service (USPS).

STEP 1: Sign up for an APO Box account and we will issue you a unique address in the United States that you can use with the Apple Store® and any online merchant.

STEP 2: Use your new U.S. APO Box address at www.HawkExpress.com and this service will send it to your APO/FPO address via the U.S. Post Office (USPS).

STEP 3: All you pay is the U.S. Postal Service postage fee, package insurance, and thier APO handling fee ($6-$8) for each package we forward to you. It's that easy.

Sign up for FREE to get your US address now